Our commitment to handling complaints Read Academy is committed to providing the very best education and school experience to pupils across all our phases.
We welcome any feedback as an important part of continuous improvement and accept that this will not always be positive. When concerns are raised, they will be dealt with promptly through a fair, transparent process and without prejudice. Our complaints policy explains how to raise a concern or make a complaint and what process Read Academy staff will follow to resolve the matter as quickly as possible.
We ask for all involved in the process to act in good faith with a focus on resolution. How to raise a complaint If you have a concern, we encourage you to speak with the relevant member of staff in the first instance (for example, the subject or class teacher) as they are best placed to understand your concerns and respond to matters quickly. Stage 1:Speak to the staff member directly Stage 2:Speak to a member of the senior leadership team Stage 3:Speak to the Headship Team Stage 4:Speak to our Trustees & Governance Board Please refer to our complaints and concerns policy for further information.
Your feedback helps us grow as a community dedicated to the success and wellbeing of all our pupils. We appreciate your partnership in helping us maintain a positive, collaborative, and caring school community and without doubt, by working together with our families and community, we can ensure that every child thrives at Read Academy.
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